Store Policies

  • If I screw up I will fix it. If you screw up I will do my best to help you fix it.
  • Non-refundable 100% deposit on special-ordered parts and supplies.
  • CUSTOM ORDERS: Absolutely! The highest majority of my work is made-to-order.
    • Prior authorization required
    • No returns, refunds, or credits for wholesale, bulk, custom, or special orders
    • Item must be returned within seven (7) days in new condition with all original packaging and paperwork
    • Buyer is responsible for all shipping costs
    • Restocking fee up to 20% may apply
  • GIFT CERTIFICATES: Available in any denomination
    • Only one coupon is allowed per item, and only one item can be used per coupon
    • They may not be used for promotions, special sales or offers, or other reduced price merchandise unless specifically stated otherwise in the coupon and listing
    • No other discounts apply
    • Discount applies to the full retail price
    • Coupons do not have any cash value and may only be used as described
  • VOUCHERS: Vouchers have a stated value and an expiration date. They may be used in accordance with the restrictions listed herein or on the voucher. They may not be redeemed for cash.
  • STORE CREDIT: This may be used to make purchases in accordance with the restrictions listed herein or on the store credit. There is no expiration date but it may not be redeemed for cash.
  • DISCOUNTS: Once you have purchased an item, you will automatically receive a 10% discount on future purchases aside from my jewelry, original artwork, items already on sale or discount, promotions, or promotional items. No double discounts allowed and the 10% discount only applies to the original full retail price.
  • SALES TAX: Vermont shipping addresses must pay appropriate sales tax (varies by location but a minimum of 6%) unless accompanied by a valid tax reseller certificate
  • TAXES, IMPORT/DUTY FEES, OTHER COSTS: These are the buyer's responsibility
  • PRICING: Precious metals are commodities whose values fluctuate. Prices are updated regularly but please email to verify the current pricing.
  • PAYMENT: IF YOU PAY WITH CASH, CHECK, OR MONEY ORDER I WILL DEDUCT 2% FROM YOUR TOTAL ORDER, NOT INCLUDING SHIPPING! Otherwise, PayPal, barter, and other methods accepted. Please inquire for additional options.
    • All shipments will be fully insured, tracked, and include proper legal paperwork. Most in-stock orders are shipped within one business day of cleared payment. Combined shipping is available when practical.
    • USA Shipping - Transit times are 1-7 days USPS with another 1-14 days added for Registered Mail. APO/FPO, AK, HI, and other entities are usually the same price as continental USA.
    • International Shipping - Shipping starts at $25 USD for Canada and $35 USD elsewhere. Email me with the item, destination country, and country where payment originates. I will reply with the availability and shipping price. Delivery times are usually 6-15 days but it may take up to 60 days.
  • WHOLESALE & BULK ORDERS: Please email me
  • BROKEN OR DAMAGED: Email me so we can get it resolved efficiently. If damaged in shipping, save all packaging materials and boxes because they are required for any claim to be approved.
  • RESIZING: Treated on a case-by-case basis
  • All of my original jewelry carries lifetime free tumble cleaning. Owner pays for shipping both ways. Your item(s) will be returned within one business day in most situations.
  • PRIVACY: Privacy policy can be found here. It is your information, not mine or anyone else's.

  • INTELLECTUAL PROPERTY: All custom work is protected under the DMCA. It is copyrighted and belongs to me unless other arrangements are agreed to in writing. Images and depictions thereof or words/writings may not be transmitted in any form or capacity (internet, pictures, writing, brochures, books, literature, IM, texting, etc.) except when specifically and expressly approved in writing by me. All allowed uses must be properly credited. Your purchase means you agree to these terms.

  • JEWELRY USAGE WARNING: Jewelry should NOT be worn while sleeping, where it may get caught on mechanized or other equipment, used to support loads, or exposed to harsh or abusive chemicals or agents. It should not be taken apart or otherwise modified. It is designed for adult use only and NOT suitable for children as the small parts may present choking hazards.

Email me with any questions.


(c) 2023 Metals by Mark, all rights reserved